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Skip to main content About About Organizational Chart Vice Chancellor Lutz VUIT Guiding Principles Support Dual Identity Users Getting Started Help for Support Providers Medical Center Support Oracle SkyVU Support Start an IT Project Submit a Ticket Telephone Repair VUIT General Support Products/Services Cellphone Directory Services ePassword Products/Services A-Z Project Mgmt Office Transition Mgmt Office Video Streaming VPN Wireless Software Microsoft Office 365 VU Software Store VUMC Software Store Training Learning Exchange Microsoft Office 365 Training News Cybersecurity IT Security Products/Services IT Security Travel Guidelines Alerts Outages For IT Staff Awards & Recognition Calendar Disaster Recovery Email Signatures E-newsletter Archives Flickr Photos Gartner Resources Human Resources Inclusion & Diversity Advisory Board ITSM Letterhead Stationery Memo Template Oracle Cloud Resources Organizational Charts PMO/Planview Policies PowerPoint Template 1 PowerPoint Template 2 Procurement Training Twitter U20 PowerPoints Archive VUIT Alert VUIT Institute Vanderbilt IT Important Information Regarding VU Gmail Accounts Between Wednesday, January 29, at 7:00 p.m. and Friday, January 31, at noon, any emails sent from your VU Gmail account to external recipients (those not @vanderbilt.edu) may not have been delivered. As a precaution, please resend any emails to external recipients that were sent during this time period. (Incoming emails to your account were not affected.) We sincerely apologize for any inconvenience this may have caused you. If you have questions or need assistance, please contact the VUIT support number (615-343-9999) or submit a help request at help.it.vanderbilt.edu . 08/28/19 — Information about email service interuptions -- Change My Password I Need Help View my Help Requests Call I am a faculty member I am a student I am staff I have a general request Chat (M-F 8a – 4p) I am a student I am staff Consult Call I am a faculty member I am a student I am staff I have a general request Chat (M-F 8a – 4p) I am a student I am staff Consult Let Us Help You Vanderbilt IT is here to meet your needs. You can find help at our four Tech Hub locations and from our support teams located all across campus. Given Vanderbilt’s globally coveted position as creators of knowledge and engines of innovation, it is imperative that our technology accelerates our ability to teach, discover, and serve. John Lutz Vice Chancellor, VUIT Explore VUIT How do I… Products & Services Looking for software? New User Resources VU Identity - Manage your VUnetID Alerts Ping Federate Single Sign On Changes on Jan. 31 1/30/2020 Microsoft Windows Operating System patches on voicemail servers 1/24/2020 MORE Highlights January 13 deadline to update ePassword for VUnetID VUIT spotlights diversity with new advisory board and training Lutz honored by Legion Fund for mentoring of Army Special Forces officer Follow these recommendations for cybersecurity while traveling More News A Day in the Life of Vanderbilt IT Desktop Support Interactions Staff/Faculty: 117 Students: 27 Managed Machines: 10,000 Calls (VU & VUMC) Voice calls processed: 500,000 Incoming operator calls: 7,500 Phones: adds, moves, changes: 60 Managed Wireless Access Points: 4300 Connected Devices Wireless: 24,000 Wired: 27,000 Managed Storage 6,500 TB Projects 66 Authentications (VU & VUMC) 66.6 Million VUIT Security Updates Vulnerability in Wi-Fi Connections Renewed Potential Exploit Linked to "WannaCry" Potential Exploit in Server Message Block Vulnerability in Server Message Block Protocol Vulnerability in "glibc" Library Vulnerability in Joomla Vulnerability in Windows Kernel-Mode Drivers Vulnerability in Microsoft Office Vulnerability in Apache Commons Vulnerability in Internet Explorer Connect with Vanderbilt Facebook Twitter Pinterest Instagram YouTube Flickr Tumblr RSS Feed Your Vanderbilt Alumni Current Students Faculty & Staff International Students Media Parents & Family Prospective Students Researchers Sports Fans Visitors & Neighbors Popular Now Get Help Access Email Set Up Remote Access via VPN Get Help with Voice Services Configure Your iPhone © Vanderbilt University · All rights reserved. Site Development: Digital Strategies (Division of Communications) Vanderbilt University is committed to principles of equal opportunity and affirmative action. Accessibility information . Vanderbilt®, Vanderbilt University®, V Oak Leaf Design®, Star V Design® and Anchor Down® are trademarks of The Vanderbilt University...